Refund & Cancellation Policy

1. Nature of Our Services

BrandKul provides customized digital services, including but not limited to:

• Website Design & Development
• E-commerce Development
• Mobile App Development
• Custom Software Development
• CRM & ERP Solutions
• AI Solutions & Automation
• Digital Marketing
• SEO Services
• Branding & Graphic Design
• Cloud Solutions
• API Integrations
• Business Automation
• SaaS Development
• IT Consulting

2. Project Cancellation

As these services involve custom work, planning, development, and resource allocation, they are generally non-returnable and non-refundable once work has commenced.

Clients may request project cancellation by contacting us in writing via email or through our official support channels. Cancellation requests will be reviewed based on the current stage of the project.

3. Advance Payments

All advance or booking payments are non-refundable once any of the following has occurred:

• Project planning has started.
• UI/UX design work has begun.
• Development work has started.
• Resources have been assigned.
• Third-party services or licenses have been purchased.
• Domain, hosting, SSL, or business email has been registered or activated.

4. Refund Eligibility

Refunds may be considered only under exceptional circumstances, such as:

• BrandKul is unable to start the project due to reasons solely attributable to us.
• Duplicate payment made by the client.
• Incorrect payment processing due to a technical error.

5. No Refund Cases

Refunds will not be provided in the following situations:

• Change of mind after project confirmation.
• Project cancellation after work has commenced.
• Delay caused by the client.
• Failure to provide required content, credentials, approvals, or feedback.
• Dissatisfaction due to changes in personal preferences after approved milestones.
• Delays caused by third-party platforms or service providers.
• Domain registration charges.
• Hosting charges.
• SSL Certificate charges.
• Business Email charges.
• Premium themes, plugins, templates, fonts, APIs, or software licenses purchased on behalf of the client.
• Advertising spend (Google Ads, Meta Ads, etc.).
• Digital marketing services already delivered.
• SEO services already performed.
• Completed milestones or delivered work.

6. Milestone-Based Projects

For projects divided into milestones:

• Payments made for completed milestones are non-refundable.
• Any remaining unpaid work may be cancelled before development begins on that milestone.

7. Client Delay

If the client fails to provide necessary information, approvals, or responses for 30 consecutive days, the project may be placed on hold.

If no response is received for 90 consecutive days, the project may be archived. Reactivation of an archived project may require additional charges and revised timelines.

8. Hosting, Domain & Business Email

Hosting, domain registration, SSL certificates, and business email services are subscription-based.

Once purchased or activated, these services cannot be cancelled or refunded. Renewal charges are applicable after the subscription period ends.

9. Third-Party Products & Services

BrandKul may purchase third-party services on behalf of clients. These include, but are not limited to:

• Domains
• Hosting
• Cloud Services
• Premium Plugins
• Premium Themes
• APIs
• Software Licenses
• SMS Services
• WhatsApp Business API
• AI Platform Credits
• Payment Gateway Charges

10. Digital Products

Such third-party costs are non-refundable unless the third-party provider issues a refund.

Digital products, downloadable files, templates, software, scripts, source code, AI-generated content, and other digital assets delivered electronically are non-refundable after delivery.

11. Subscription Services

Subscription-based services, including maintenance plans, hosting, support, SaaS products, or automation services, may be cancelled before the next billing cycle.

No refunds will be issued for the current billing period once the subscription has started.

12. Service Suspension

BrandKul reserves the right to suspend or terminate services in cases of:

• Non-payment
• Fraudulent activity
• Abuse of our systems
• Violation of our Terms & Conditions
• Illegal or prohibited activities

13. Chargebacks

No refund shall be payable in cases of suspension or termination for the reasons above.

Clients are encouraged to contact BrandKul before initiating any chargeback or payment dispute. Fraudulent or unjustified chargebacks may result in:

• Immediate suspension of services.
• Account termination.
• Recovery of outstanding dues.
• Legal action where applicable.

14. Refund Processing

If a refund is approved:

• It will be processed within 7–15 business days, depending on the payment method and financial institution.
• Any applicable transaction charges, taxes, gateway fees, or third-party costs may be deducted from the refundable amount where permitted by law.

15. Force Majeure

BrandKul shall not be liable for delays or inability to deliver services due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, internet outages, cyberattacks, strikes, pandemics, or failures of third-party service providers.

Such events do not constitute grounds for refunds.

16. Policy Changes

BrandKul reserves the right to modify this Refund & Cancellation Policy at any time. The latest version will always be available on https://brandkul.in.

17. Contact Us

For questions regarding cancellations or refunds, please contact us:

• Website: https://brandkul.in
• Email: support@brandkul.in
• Phone: +91 62643 53435